Privacy Policy

Last updated: 6th January 2026

1. Who we are

This website is operated by Lumin Care Homes Ltd.
We are the data controller for any personal data collected through this website.

2. What data we collect

We only collect personal data that you choose to provide via our website contact form. This may include:

  • Your name
  • Your email address
  • Your telephone number
  • Any information you include in your message

We do not use tracking cookies, analytics tools, or automated profiling.

3. How we use your data

We use the information you provide to:

  • Respond to enquiries
  • Provide information about our services
  • Arrange or deliver services where requested
  • We only process personal data where it is necessary to:
  • Take steps at your request
  • Fulfil a contract
  • Meet a legal obligation
  • Pursue legitimate business interests (such as responding to enquiries)

4. Sharing your data

Your information may be shared with trusted third-party partners where this is necessary to:

  • Provide services you have requested
  • Respond appropriately to your enquiry
  • We do not sell personal data and do not share it for marketing purposes unrelated to our services.
  • All third parties are required to handle your data securely and in accordance with data protection law

5. How we store and protect your data

Contact details are stored in a secure system and access is restricted to authorised personnel only

Appropriate technical and organisational measures are in place to protect your data.

6. How long we keep your data

We retain personal data only for as long as necessary:

  • To respond to your enquiry
  • To provide services
  • To meet legal, regulatory, or contractual obligations

Data that is no longer required is securely deleted.

7. Your rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict processing
  • Request data portability

To exercise any of these rights, please contact us using the details below.

8. Contact details

If you have any questions about this privacy policy or how we handle your data, please contact:

Lumin Care Homes Ltd
5/6 Salmon Fields Business Village, Oldham, Lancashire, England, OL2 6HT

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.